Strategic Account Executive

Lyreco Singapore Malaysia; Telford; Hybrid; GBP 42,000 - 63,000; Full time

Benefits offered by this job

31 days holiday

Hybrid working

Company pension

Life assurance

Volunteer days

Cycle to Work Scheme

Eye care vouchers

Job summary

Lyreco UK is seeking a Strategic Account Executive to nurture key corporate customers, drive growth and deliver tailored workplace solutions. You will partner with Strategic Account Managers to promote services, manage contracts and ensure exceptional service delivery.

The role requires relationship-building, sales awareness and the ability to handle multiple accounts with accuracy and proactive communication; UK travel may be required.

Qualifications

• Experience in customer service or inside sales.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Be the go-to person for strategic customers, delivering excellent service while supporting growth and profitability.
• Build strong customer relationships and resolve queries to ensure a great experience.
• Identify opportunities to promote and cross-sell Lyreco's workplace solutions.
• Collaborate with Strategic Account Managers to develop sales strategies.
• Support implementation of new contracts and product categories for a smooth customer journey.
• Manage account administration and prepare business reports and documentation.
• Suggest process improvements to enhance the customer experience.

Skills

Customer service

Inside sales

Relationship building

Microsoft Office

Excel

Organizational skills

Education

Tools

Excel (Pivot tables)

Job description

Strategic Account Executive### Strategic Account ExecutiveApply: Telford: Full time: Posted Today: End Date: November 20, 2026 (22 days left to apply): JR-1000031423## Strategic Account ExecutiveLocation: Telford Head Office – Hybrid (minimum 3 days in the office)Hours: Monday to Friday, 9:00am – 5:30pmContract: Permanent / Full TimeGreat relationships. Great opportunities. Great careers.At Lyreco, we're about empowering people to create great – and we're looking for a Strategic Account Executive to join our Corporate team.Are you passionate about delivering great customer service, building strong relationships and spotting opportunities to grow accounts? This could be the role for you!You'll play a key role in supporting our strategic customers, working closely with our Strategic Account Managers to deliver tailored workplace solutions, strengthen customer relationships and identify opportunities for growth.What you'll be doing* You'll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.* Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.* Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.* Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.* Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.* Manage account administration, maintain accurate customer information and prepare business reports and documentation.* Identify ways to improve processes and enhance the overall customer experience.What we're looking for* We're looking for someone who is customer-focused, commercially minded and enjoys making things happen. You'll be organised, proactive and confident in building relationships with customers and colleagues.* You'll bring:* Experience in a customer service or inside sales environment, with the confidence to promote products and identify sales opportunities.* Excellent communication and relationship-building skills.* Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.* A proactive, self-motivated approach, with the ability to work independently and as part of a team.* Good Microsoft Office skills. Experience with Excel formulas and pivot tables would be an advantage.* Flexibility to travel occasionally within the UK when required.What we offerAt Lyreco, we believe in creating a workplace where our people feel valued, supported and empowered to grow. You'll be joining a collaborative team with opportunities to develop your skills and progress your career.Our benefits include:* 31 days' holiday, including bank holidays.* Hybrid working, with the opportunity to work from home.* Company pension and life assurance.* Two fully paid community volunteering days each year.* Grow Our Own Talent Programme, supporting internal career development.* Employee referral scheme and long service awards.* Cycle to Work Scheme, retail discounts and eye care vouchers.* Career break opportunities after three years' service.* Sports & Social Club, offering discounted trips and excursions.Ready to join us?If you enjoy building customer relationships, spotting commercial opportunities and making a real difference to the customer experience, we'd love to hear from you.Apply now and help us create something great!At Lyreco, we're committed to creating an inclusive workplace where everyone feels valued and respected. We embrace equality, diversity and inclusion and welcome applications from people who reflect the diversity of our communities.We're also committed to the wellbeing of our people and the sustainability of our environment.Please note that agency CVs will not be accepted.#INDHPUK