Inside Sales Account Manager

ResMed; East Hagbourne; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare solutions company is seeking an Inside Sales Account Manager to develop and maintain customer relationships in a hybrid role based in Harwell, Oxfordshire. You will deliver exceptional customer service through virtual interaction, manage sales opportunities, and document activities in the CRM. The ideal candidate will have a degree and relevant experience in B2B sales, preferably in the medical device industry.

Qualifications

• Proven leadership qualities and a passion for driving results.
• Ability to develop strong customer relationships.
• 2+ years of relevant business experience in medical device sales preferred.

Responsibilities

• Deliver exceptional customer experience through virtual calls.
• Maintain and grow market share across target accounts.
• Document activities within the CRM system.

Skills

Customer relationship management

B2B sales support

Effective communication

Self-starter

Team player

Education

Degree or equivalent qualification

Tools

Salesforce.com (SFDC)

Job description

Overview

We are looking for an Inside Sales Account Manager to join our Sales team in the UK.

This is a hybrid position based in Harwell, Oxfordshire.

The primary role of Inside Sales Account Manager function is to develop and maintain relationships with the assigned customers and accounts for a location, region or division. Key deliverables include acting as the primary contact for operational and tactical issues representing delivery of all services to the customer. Identifying new sales opportunities within existing accounts.

Responsibilities

• The primary objective of the Inside Sales Account Manager is to deliver an exceptional customer experience through customer calls (virtually), selling the ResMed respiratory portfolio in a targeted approach, providing product and technical information, preparing quotes, facilitating training/educational programs and managing problem resolution.

• Key Responsibilities include to maintain and grow market share across target accounts by delivering exceptional customer service, executing team driven objectives and assisting with training needs.

• Assist Commercial Manager UK in supporting Territory Business Managers in preparing quotes

• Develop, maintain, and grow customer relationships within target accounts

• Develop and enhance these relationships through routine customer virtual meetings selling ResMeds portfolio including educational programs, product in-services, and handling problem resolution

• Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions

• Work closely with the Commercial Manager, Clinical team and Sleep Sales Management team in evaluating sales trends and monitoring changes to the business environment

• Document activities within the Customer Relationship Management (CRM) system

Qualifications and Experience

• Highly motivated with a passion to drive results

• Highly accountable driving continuous improvement

• Self-starter with proven leadership qualities

• Excellence in all forms of communication

• Demonstrated ability to develop and build strong customer relationships

• Team player with strong work ethic and a can-do attitude

• Experience/ willingness to adopt Salesforce.com (SFDC) or similar customer relationship management (CRM) platform

• Degree or equivalent qualification

• >2 year’s relevant business experience in B2B sales support; medical device industry experience/knowledge preferred

Next steps

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

We commit to respond to every applicant.