Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Shrewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Shrewsbury, where you will be part of a high-performing team managing critical infrastructure connectivity and security. This role involves providing administrative support in a 24/7 NOC environment, ensuring incident resolution aligns with procedures and KPIs. You will handle customer communications, manage incident tickets, and coordinate with various teams to maintain seamless operations. The company values diversity and offers various opportunities for skill development and impact.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming phone calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience Required), Shrewsbury

Client: Telent

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming phone calls and emails, responding in accordance with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with individuals at all levels.
• Proficiency with Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across various sectors, roles, and technologies, fostering skill development and impact. We value diversity and inclusion, creating a culture where everyone can thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, reflecting the communities we serve and fostering an environment where everyone can be themselves and succeed.