Enterprise IT Systems Support Engineer (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Technical Application Support Engineer to join their innovative team. This role involves supporting the delivery of Enterprise Application services, ensuring technologies evolve with product roadmaps. You'll engage in proactive maintenance, manage integrations, and resolve technical incidents. The company values diversity and offers a supportive environment for continuous learning and growth. If you thrive in a dynamic setting and are passionate about technology, this is the perfect opportunity to make a significant impact.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Broad knowledge of IT infrastructure and application platforms.
• Hands-on experience with technical application and integration support.

Responsibilities

• Monitor integration and batch processes, remediating errors swiftly.
• Administer corporate applications including Oracle and MS SQL databases.

Skills

Technical Application Support

Problem-Solving

SQL Databases

ITIL

Agile Methodologies

Microsoft Azure Integration

Interpersonal Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Oracle

Power Platform

Snaplogic

Job description

Job Description: Technical Application Support Engineer

Location: Warwick, Warwickshire, United Kingdom (Hybrid)

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join — to innovate and develop networks and systems for millions. The work is complex, but the reward is great — our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day to day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.

What you’ll do:

• Monitor integration and batch processes daily, remediating errors swiftly to mitigate business impact.
• Administer corporate applications including Oracle & MS SQL databases.
• Provide technical incident resolution for Telent’s corporate application issues.
• Troubleshoot problems, identify causes, and recommend corrective measures.
• Run SQL queries and updates to support data changes.
• Identify technical inefficiencies and create solutions to address them.
• Participate actively in project implementations, including design review, system testing, and configuration.
• Conduct regular risk assessments with remediation plans to reduce technical risks.
• Create technical documentation to support the software development lifecycle and ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support both current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure, application platforms, and operating systems.
• Hands-on experience with technical application and integration support.
• Strong technical knowledge across application components.
• Experience with Software Delivery Lifecycle, ITIL, and Agile methodologies.
• Ability to review work for quality, accuracy, and relevance.
• Strong interpersonal skills to collaborate across all levels of staff.
• Good written communication skills for documentation and effective communication.
• Investigative and problem-solving skills.
• Customer-focused approach to manage business requirements and resolve incidents promptly.
• Hands-on experience with enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), Snaplogic.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients. We support continuous learning, skill development, and impactful work. We are committed to an inclusive culture that values diversity and inclusion, allowing everyone to thrive at work.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are passionate about creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve, and we celebrate diverse ideas.

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About Us

Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and technology infrastructure across the UK. Our work helps connect communities and individuals using the latest technology and innovation. Join us to make a real impact and be part of a team of over 3,000 dedicated professionals committed to excellence.

Brilliance brought together.

Our values are: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.