Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as an Infrastructure Support Engineer in Derby. You'll provide vital support in a 24/7 NOC environment, ensuring incidents are resolved efficiently. The role offers a chance to work with technical experts and contribute to the nation's critical infrastructure.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Strong communication skills for liaising with seniority levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required) - Derby

Join our Engineering Team at Telent, where you'll be empowered to innovate and develop solutions, working alongside technical experts proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to keep the nation's critical infrastructure connected and protected 24/7.

Role Overview:

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Key Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Minimum Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office applications.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to learn and grow. We are committed to an inclusive culture that values diversity and allows everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here!

We foster a diverse and inclusive environment where everyone can be themselves and reach their full potential, reflecting the communities we serve.