Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Birmingham, where you'll work with a dedicated team to manage critical infrastructure. Your role will involve supporting the NOC team, handling incidents, and ensuring smooth operations 24/7. You'll benefit from a diverse career with opportunities for skill development and a supportive culture that values inclusion and growth.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience Required), Birmingham

Client: Telent

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team managing complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Collaborate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office.

What we offer:

A diverse career with opportunities to develop new skills and make an impact across various sectors, roles, and technologies. We foster an inclusive culture that values diversity and encourages authenticity and growth.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, aiming to reflect the communities we serve and support.