Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician, where you will support the engineering team in managing network incidents and ensuring service quality. This role involves 24/7 shift work and requires strong communication skills and experience in diagnostics. You'll have the opportunity to thrive in a diverse environment with numerous benefits.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Allocate and dispatch tickets to support and engineering teams.

Skills

1st line diagnostics

Strong communication

Tools

Microsoft Office

Job description

Job Description:

Join our Engineering Team at Telent and be empowered to innovate and develop common solutions. Work closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and meeting contractual KPIs. The role requires working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to develop and learn. We value an inclusive culture that respects and celebrates diversity, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.