Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer, where you'll innovate and develop solutions to keep the nation's infrastructure connected. Work in a dynamic NOC environment, providing critical support and ensuring incident resolution 24/7. This role offers diverse opportunities for growth and a commitment to an inclusive culture.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks.
• Experience within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

First-line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Telford

Client: Telent

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team handling complex and critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming phone calls and emails, responding in accordance with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, regional control, and field teams.
7. Communicate with customers about network incidents.
8. Collaborate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Key Requirements:

• Experience with first-line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency in Microsoft Office applications.

What We Offer:

A career at Telent offers diverse sector, role, technology, and client opportunities for growth, learning, and impact. We value an inclusive culture that respects diversity and encourages authenticity and success.

Additional Benefits:

• 34 days holiday (including public holidays), with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, fostering a culture where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve, and we value the unique perspectives each individual brings.