Technical Application Support Engineer (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Application Support Engineer to join their dynamic team in Warwick. In this hybrid role, you will play a crucial part in maintaining and enhancing enterprise applications, ensuring seamless integration and performance. Your expertise in IT infrastructure and application platforms will be pivotal as you troubleshoot incidents and implement improvements. This position offers a unique opportunity to contribute to critical infrastructure while enjoying a supportive and inclusive work environment. With a commitment to professional growth and a range of benefits, this role is perfect for those looking to make a significant impact in the tech industry.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Wellbeing portal

Discounts on cinema and shopping

Qualifications

• Broad knowledge of IT infrastructure and application platforms.
• Hands-on experience in technical application and integration support.
• Strong technical knowledge across all components of application technology.

Responsibilities

• Monitor integration and batch processes to mitigate business impact.
• Administer corporate applications including Oracle & MS SQL databases.
• Provide technical incident resolution and troubleshoot issues.

Skills

Technical Application Support

Problem Solving

SQL Databases

ITIL

Agile Methodologies

Integration Support

Microsoft Azure

Documentation Skills

Education

Bachelor's Degree in IT or related field

Tools

Oracle

MS SQL

Power Platform

Snaplogic

Job description

Job Description: Technical Application Support Engineer - Warwick, Warwickshire, United Kingdom (Hybrid)

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day-to-day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.

What you’ll do:

• Monitor integration and batch processes daily, remediating errors swiftly to mitigate business impact.
• Administer corporate applications including Oracle & MS SQL databases.
• Provide technical incident resolution for issues within Telent’s Corporate Application estate.
• Troubleshoot problems, identify causes, and recommend corrective measures.
• Run SQL queries and updates to support data changes.
• Identify technical inefficiencies and create solutions to remediate them.
• Participate actively in project implementations, including design review, system testing, and configuration.
• Conduct regular risk assessments with remediation plans to reduce overall technical risks.
• Create technical documentation to support the software development lifecycle and core ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support both current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure, application platforms, and operating systems.
• Hands-on experience in technical application and integration support.
• Strong technical knowledge across all components of application technology.
• Experience with Software Delivery Lifecycle, ITIL, and Agile methodologies.
• Ability to review work for quality, accuracy, and relevance.
• Strong interpersonal and communication skills.
• Proficient in documentation and effective communication.
• Investigative and solution-finding skills.
• Customer-focused mindset to manage business requirements and resolve incidents promptly.
• Hands-on experience with enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), and Snaplogic.

What we offer:

A career at Telent offers opportunities to develop skills across many sectors, roles, and technologies. We are committed to creating an inclusive culture that respects and values diversity, enabling everyone to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

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We are passionate about creating an environment where everyone feels they belong, can be themselves, and reach their full potential. We believe our teams should reflect the diverse experiences of the communities we support.

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About Us:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and technology, drawing on decades of experience in the UK’s digital infrastructure. Our work helps connect communities using the best technology and innovation. Join us to make a real impact and be part of a dedicated team of over 3,000 professionals committed to excellence.

Brilliance brought together.

Our values and behaviors include: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.