Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Worcester. You'll be part of a high-performing team dedicated to managing complex tasks to maintain the nation's infrastructure. This role involves 24/7 shift work and requires experience in network support, excellent communication skills, and proficiency in Microsoft Office. The company offers a diverse career path with numerous benefits, including generous holiday allowances and a pension scheme.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Infrastructure Support Engineer (Previous Relevant Experience Required), Worcester

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Client:

Telent

Location:

Worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts dedicated to impactful work. Be part of a high-performing team managing complex, critical tasks to keep the nation's infrastructure connected and secure 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers and regional teams.
• Communicate with customers about network incidents.
• Liaise with utility companies regarding power-related network issues.

Who you are:

You have experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills for liaising at all seniority levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities to grow and learn. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, creating a welcoming environment where everyone can thrive and be themselves. Our teams reflect the communities we serve, embracing diverse backgrounds and experiences.