Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Maidstone. You'll be part of a high-performing team ensuring the nation's critical infrastructure remains connected and protected. Your role will involve managing network incidents and providing support to the engineering team. With a focus on innovation and teamwork, this position offers opportunities for professional growth and development in a diverse environment.

Benefits

34 days holiday, including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming phone call and email traffic.
• Create network incident tickets from customer reports.
• Manage Incident tickets with regular updates.

Skills

Good communication skills

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Infrastructure Support Engineer (Previous Relevant Experience is Required), Maidstone

Client:

Telent

Location:

Maidstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will be required to work to provide administrative support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming phone call and email traffic and respond in line with KPIs.
• Create network incident tickets arising from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
• Manage Incident tickets, ensuring regular and comprehensive updates.
• Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.
• Liaise with customers to provide updates on network incidents.
• Liaise with utility companies where power loss is causing a network issue.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience of 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• A good understanding of Microsoft Office packages.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients, giving you the opportunity to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We nurture talent through our ongoing commitment to creating an inclusive culture that respects and values differences, and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, with the option to buy or sell days.
• Company pension scheme.
• A range of family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.