Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Infrastructure Support Engineer to support the Network Operations Centre. This role involves managing incident tickets, coordinating with teams, and ensuring KPI adherence. Ideal candidates will have experience in enterprise networks and strong communication skills. Benefits include generous holiday, pension scheme, and health support.

Benefits

34 days holiday

Pension scheme

Family-friendly policies

Health support

Discounts through Telent Reward scheme

Qualifications

• Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Strong communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Colchester

This role involves supporting the Network Operations Centre (NOC) at Telent, providing administrative support to ensure incident resolution and KPI adherence. The position requires working on a 24/7 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical and support teams.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers and regional teams.
7. Communicate incident updates to customers.
8. Collaborate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Skills:

• 1st Line diagnostics and incident resolution experience.
• Strong communication skills across all levels of seniority.
• Proficiency in Microsoft Office.

Additional Information:

Benefits include 34 days holiday (including public holidays), pension scheme, family-friendly policies, health support, and discounts through Telent Reward scheme. Learn more about Telent through our video!

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