Helpdesk Support Technician (Previous Relevant Experince is Required)

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK technology company is seeking a Service Desk Analyst to support managed service contracts and deliver excellent customer service. The role involves incident management and coordination with engineers. Opportunities for growth and training are provided.

Benefits

Competitive salary

Uncapped overtime

20% shift uplift

26 days leave

Career development

Pension

Family policies

Health support

Discounts

Qualifications

• Experience in customer service, retail, or administrative roles is valuable.
• Technical experience is not essential as training will be provided.

Responsibilities

• Act as the first point of contact for incidents, requests, and queries.
• Log and update incidents via online portals.
• Provide consistent and excellent customer service.

Skills

Customer Service

Proficiency in Microsoft Office

ITIL awareness

Job description

Helpdesk Support Technician (Previous Relevant Experience is Required), Chelmsford

Client:

Telent

Location:

Chelmsford

Job Category:

Other

Additional Information:

Virtual job fairs

EU work permit required:

Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Benefits include: Competitive salary, uncapped overtime, 20% shift uplift, training, 26 days leave, career development

Telent seeks a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts and providing excellent customer service via various platforms such as phone, email, and portals.

Key responsibilities:

• Act as the first point of contact for incidents, requests, and queries
• Log and update incidents via online portals
• Provide consistent and excellent customer service
• Coordinate with engineers and vendors to resolve issues
• Maintain customer rapport and incident ownership
• Follow escalation procedures and meet KPIs

Ideal candidate profile:

Experience in customer service, retail, or administrative roles is valuable. Proficiency in Microsoft Office is required. Technical experience is not essential as training will be provided. ITIL awareness is desirable.

What we offer:

• Growth opportunities across sectors and roles
• Inclusive culture and diverse ideas
• Benefits such as pension, family policies, health support, discounts

About Telent:

Telent is a leading UK technology company specializing in critical communications and digital infrastructure, with over 2,500 employees. We are committed to inclusion, responsibility, and customer focus.

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