Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK seeks an Infrastructure Support Engineer to join their Engineering Team. The role involves supporting the NOC team, managing incident tickets, and ensuring effective communication with customers. Candidates should have experience in network support and strong communication skills. The position offers opportunities for growth and a diverse work environment.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience with 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Dartford

Client: Telent

Location: Dartford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineers, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with traffic providers, regional control, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels.
• Proficiency with Microsoft Office packages.

What we offer:

A diverse career at Telent across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and individual expression.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.