Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Crawley is seeking an Infrastructure Support Engineer to join their Network Operations Centre. This role involves providing administrative support, managing incident tickets, and liaising with customers and utility companies in a dynamic environment. The ideal candidate will have experience in network support and strong communication skills, contributing to the resolution of incidents and adherence to KPIs.

Benefits

34 or 26 days holiday

Pension scheme

Family-friendly policies

Health support

Discounts through Telent Reward scheme

Qualifications

• Experience supporting enterprise and service provider networks, preferably in a NOC.
• Excellent communication skills at all organizational levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create and manage network incident tickets.
• Coordinate with technical support and service providers.

Skills

Communication

1st line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Crawley, West Sussex

This role involves supporting the Network Operations Centre (NOC) at Telent, providing administrative support to ensure incident resolution and KPI adherence. The position requires working in a 24/7 shift pattern, handling incident tickets, coordinating traffic management, and liaising with customers and utility companies.

Key Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create and manage network incident tickets.
3. Coordinate with technical support, field engineering, and service providers.
4. Update incident tickets regularly and comprehensively.
5. Organize traffic management activities with relevant teams and providers.
6. Communicate with customers regarding network incidents.
7. Collaborate with utility companies during power-related network issues.

Candidate Requirements:

• Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.
• Experience with 1st line diagnostics and incident resolution.
• Excellent communication skills at all organizational levels.
• Proficiency in Microsoft Office applications.

What We Offer:

Opportunity to develop skills across sectors and technologies, with a supportive and inclusive culture that values diversity and individual growth. Benefits include 34 or 26 days holiday (plus options to buy/sell days), pension scheme, family-friendly policies, health support, and discounts through Telent Reward scheme.

About Telent:

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves. Join us to make a meaningful impact supporting critical infrastructure.