Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Basildon, where you'll play a vital role in maintaining critical infrastructure. You'll work in a dynamic environment, providing support for network incidents and ensuring effective communication with customers and service providers. This role offers opportunities for growth and skill development while contributing to a diverse and inclusive culture.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Experience with 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Basildon

Client: Telent

Location: Basildon, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions that impact critical infrastructure. As a high-performing team member, you'll help keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills for liaising at all levels of seniority.
• Proficiency in Microsoft Office packages.

What we offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.