Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Chelmsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company in Chelmsford as an Infrastructure Support Engineer, where you will innovate and develop solutions in a high-performing team. This role involves managing complex infrastructure and ensuring connectivity and protection 24/7. You'll handle incidents, coordinate with teams, and provide excellent customer communication. Enjoy diverse career opportunities and a culture that values diversity and inclusion.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Infrastructure Support Engineer (Previous Relevant Experience is Required), Chelmsford

Client:

Telent

Location:

Chelmsford

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts who are proud of their impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Dispatch tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Update customers on network incidents.
• Communicate with utility companies regarding power-related network issues.

Who you are:

Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Good knowledge of Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies at Telent, with opportunities for growth and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

The additional benefits include:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their potential. Our teams reflect the diverse communities we serve.