Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician, providing essential support to the Network Operations Centre. You'll manage incidents, coordinate with teams, and ensure effective communication with customers. This role offers diverse career opportunities and a commitment to an inclusive culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Qualifications

• Experience in supporting Enterprise and Service Provider Networks.
• Strong communication skills across all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Join our Engineering Team at Telent as a NOC (Network Operations Centre) Technician. You'll provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. This role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support groups and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant teams and providers.
• Communicate incident updates to customers.
• Collaborate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficient with Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop and learn. We value an inclusive culture that respects diversity and encourages authentic self-expression.

The additional benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts through Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video!

We foster a diverse, inclusive environment where everyone can thrive and reach their full potential. Our teams reflect the communities we serve, embracing diverse backgrounds and experiences.