Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Watford is seeking an Infrastructure Support Engineer to join their high-performing engineering team. This role involves providing administrative support to the NOC, ensuring incident resolution aligns with procedures and KPIs. The successful candidate will handle incoming communication, create incident tickets, and coordinate with technical teams to resolve issues efficiently. The position requires strong communication skills and prior experience in network support, offering a diverse career path and additional benefits.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Strong communication skills to liaise at all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Watford, Hertfordshire

This role at Telent offers an opportunity to be part of a high-performing engineering team responsible for maintaining the nation's critical infrastructure. The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The position involves working a 24/7 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Collaborate with utility companies during power-related network issues.

Qualifications:

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for skill development and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here.

We are committed to diversity and inclusion, reflecting the communities we serve, and fostering an environment where everyone can thrive.