Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in critical national infrastructure is seeking an Infrastructure Support Engineer in Bournemouth. The role involves providing administrative support in a 24/7 NOC environment, ensuring incident resolution aligns with contractual KPIs. Candidates should have experience in 1st Line diagnostics and excellent communication skills. The company offers a diverse career with opportunities for development and various benefits including generous holiday options and a pension scheme.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting enterprise and service provider networks, preferably in NOC.
• Excellent communication skills across all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Bournemouth

Join our Engineering Team at Telent to innovate and develop solutions that impact critical national infrastructure. We are looking for a dedicated NOC (Network Operations Centre) Technician to provide administrative support to our engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineers, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise across all levels of seniority.
• Proficiency in Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop and learn. We foster an inclusive culture that values diversity and encourages authenticity and growth.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch our Telent Video to discover more about us.

We are committed to diversity and inclusion, creating a workplace where everyone can thrive and be themselves.