Infrastructure Operations Engineer – Police Staff – Technology – CSC – Counter Terrorism Policing HQ

Counter Terrorism Policing; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national policing agency in Birmingham is seeking an Infrastructure Operations Engineer to support its IT operations. The role involves managing infrastructure platforms, providing technical support, and ensuring compliance with security procedures. Ideal candidates will have experience in platform infrastructure or cloud support. The position offers flexible shift patterns and participation in an on-call rota.

Qualifications

• Background in platform infrastructure support or cloud platforms.

Responsibilities

• Manage the operation of the Infrastructure Platforms.
• Provide technical support for National infrastructure related to BAU and projects.
• Ensure personal workload is effectively managed and issues are escalated.

Skills

Platform infrastructure support

Cloud platforms

Technical support skills

Ability to learn quickly

Job description

Infrastructure Operations Engineer – Police Staff – Technology – CSC – Counter Terrorism Policing HQ

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As an Infrastructure Operations Engineer, you will support the Infrastructure services that underpin CTP operations to keep the country safe.

You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Platform Services Team, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You’ll also join an on-call rota, providing critical support, 24/7/365.

At this role level, you will:

• Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms.
• Adhere to best practices for infrastructure technologies.
• Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority.

You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.

The ideal candidate will have:

• A background in platform infrastructure support or cloud platforms.

The Infrastructure Operations Engineer will be part of an Agile service delivery team.

The Platform Services team is a key component of Counter Terrorism Police’s IT strategy which operational activities depend on.

Key Tasks

As an Infrastructure Operations Engineer, you will:

• Manage the operation of the Infrastructure Platforms.
• Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.
• Deputise for Senior Infrastructure Operations Engineers as required.

How to Apply

Apply to the role by clicking the button below. Further information about the role is also available via this link.