Infrastructure Operations Engineer

Warner Bros. Entertainment; Leavesden; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major entertainment company in Leavesden is seeking an Infrastructure Operations Engineer to lead network service delivery across production environments. This role involves close collaboration with teams to ensure efficient support. Candidates should have strong troubleshooting skills, experience with network connectivity, and excellent communication abilities. The position is onsite, ensuring a dynamic working environment that supports various productions.

Qualifications

• Competence in network connectivity and support.
• Working knowledge of end-user computing support.
• Solid background in a managed service environment.

Responsibilities

• Lead coordination and fulfilment of service requests.
• Oversee maintenance of communications infrastructure.
• Manage external vendors and service providers.

Skills

network connectivity and support

troubleshooting and diagnostic testing

DNS

DHCP

remote access platforms

customer service

excellent written and verbal communication skills

Tools

Palo Alto

Cisco ASA

Fortinet

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role

The Infrastructure Operations Engineer plays a key role in delivering Voice, Data, and end user support services across Warner Bros Discovery’s diverse production environments—including core campuses, international offices, and temporary remote sites. This position involves close collaboration with the Senior Infrastructure Operations Engineer and cross-functional engagement with Technology and Operations teams to ensure smooth, end-to-end service support—from initial requirements gathering through to implementation and sustained operational delivery.

Your Role Accountabilities

• Service Delivery - Lead the coordination and fulfilment of network, voice, and audio-visual service requests for productions, tenants, and staff, ensuring timely and efficient delivery.
• Infrastructure Management - Oversee the maintenance and organisation of on-premise communications infrastructure, including comms closets, structured cabling, and data centre environments.
• Third-Party Coordination - Manage external vendors and service providers during project execution and service outages, including facilitating root cause analysis and resolution.
• Documentation Support - Contribute to the accurate collation and maintenance of asset inventories, billing records, and service documentation.
• Operational Flexibility - Undertake additional duties as required to support infrastructure and operations continuity.

Qualifications & Experiences

Essential

• Competence in network connectivity and support (LAN/WAN/WLAN), including troubleshooting and diagnostic testing.
• Supporting DNS, DHCP, IPAM, and remote access platforms.
• Working knowledge of end-user computing support and related services.

Desired

• Supporting firewall infrastructure (e.g., Palo Alto, Cisco ASA, Fortinet).
• Managing firewall rule sets, including source/destination IPs, ports, and protocols.
• Solid background in a managed service environment, with a focus on operational reliability.
• Proven experience in technical infrastructure support, including hardware and software.
• Strong foundation in customer service, with a commitment to responsive and effective support.
• Excellent written and verbal communication skills, suitable for both technical and non-technical audiences.
• Experience in the media sector, ideally within film or television production.
• Working knowledge of storage and compute technologies, across both hardware and software platforms.
• Exposure to project management practices is beneficial.
• Network automation and scripting for operational efficiency.
• Travel required.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.