Information Technology Help Desk Coordinator

Candour; Chorley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A close-knit IT service provider in the Northwest is seeking an IT Help Desk Coordinator to manage ticket flow, monitor SLAs, and liaise with clients for exceptional service delivery. The ideal candidate will have experience in IT support (1st / 2nd line) and possess strong organizational and communication skills. This role offers opportunities for development within a supportive team environment, along with flexibility and a friendly culture.

Benefits

Flexible working opportunities

Development opportunities

Friendly working culture

Qualifications

• Experience working in a Coordinator or similar role in an MSP environment.
• Proficiency in handling multiple priorities effectively.

Responsibilities

• Coordinate help desk team for efficient support request handling.
• Monitor SLAs, ticket queues, and response times.
• Provide technical support and occasional on-site visits.
• Liaise between clients and engineers for clear communication.
• Improve internal processes and service enhancements.
• Support wider IT projects across infrastructure, cloud, and security.

Skills

Strong communication skills

Experience in IT support (1st / 2nd line)

Organizational skills

Motivation for learning and development

Job description

Role

IT Help Desk Coordinator

Salary

£30,000 – £35,000

Work Pattern

Office-based with client visits (flexible)

A full UK driving licence is required.

This company is a close‑knit IT service provider that delivers complete IT solutions to a variety of clients across the Northwest. As the business continues to expand, they’re now looking for a Help Desk Coordinator, someone organised, proactive, and technically confident, ready to support their growing client base.

The Role

As a Help Desk Coordinator, you’ll act as the central point of coordination for the support team. You’ll manage ticket flow, monitor SLAs, liaise with clients, and ensure engineers have the information they need to deliver exceptional service. You’ll also provide hands‑on support when required and contribute to maintaining smooth daily operations.

Responsibilities

• Coordinate the help desk team to ensure support requests are handled efficiently
• Monitor SLAs, ticket queues, and response times
• Provide technical support when needed, including occasional on‑site visits
• Serve as a key liaison between clients and engineers, ensuring clear communication
• Help improve internal processes and contribute to ongoing service enhancements
• Support wider IT projects across infrastructure, cloud, and security

Key Skills & Experience

• Strong communicator who enjoys working with clients and colleagues
• Technically minded with experience in IT support (1st / 2nd line)
• Previous experience in a Coordinator or similar role within an MSP environment
• Highly organised, proactive, and comfortable managing multiple priorities
• Motivated by learning, development, and career progression

If you’re looking to join a supportive team that offers flexibility, development opportunities, and a friendly working culture, i'd love to hear from you!