Information Technology Business Partner

Cipher7; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking an IT Business Partner to serve as the strategic interface between IT and business units. The role involves collaborating with business leaders, managing IT project delivery, and spearheading change management initiatives. Candidates should possess a Bachelor's degree in a relevant field and at least 5 years of experience in IT roles focused on relationship management and strategic planning. Strong communication skills and knowledge of CRM and SAP are essential for driving business value in this position.

Qualifications

• Minimum of 5 years of experience in IT or business roles focusing on relationship management.
• Proven track record of delivering technology solutions that drive business value.
• Strong understanding of business processes and technology's role in transformation.

Responsibilities

• Collaborate with business leaders to understand strategic goals and objectives.
• Serve as the primary contact between IT and business units for project delivery.
• Lead change management efforts related to IT initiatives.

Skills

Relationship management

Strategic planning

Problem-solving

Analytical skills

Communication skills

Negotiation skills

Education

Bachelor's degree in Computer Science, Information Technology, or Business Administration

Master's degree preferred

Tools

SAP

CRM

Job description

Location: Abu Dhabi, UAE

Work Mode: 100% ONSITE

Type: Fulltime

Industry: Automotive / Motor Vehicle manufacturing

MAIN GOALS AND OBJECTIVES

The IT Business Partner (ITBP) serves as the strategic interface between the IT department and business units within the organization. This role is responsible for understanding the business needs, shaping IT strategy, and ensuring that IT services and solutions align with the business goals. The ITBP works closely with senior management, business leaders, and IT professionals to foster a collaborative relationship and ensure that technology supports and enhances business objectives.

MAIN RESPONSIBILITIES

Strategic Planning and Alignment

• Collaborate with business leaders to understand their strategic goals and objectives.
• Develop and maintain a deep understanding of business processes, priorities, and challenges.
• Translate business needs into IT requirements and ensure alignment with the overall IT strategy.
• Participate in the development of IT strategic plans and roadmaps.
• Identify opportunities for IT to support business growth and innovation.

Relationship Management

• Serve as the primary point of contact between IT and assigned business units.
• Build and maintain strong, collaborative relationships with business stakeholders.
• Advocate for the business within IT and ensure IT priorities reflect business needs.
• Facilitate regular meetings and communications between IT and business units.
• Address and resolve any issues or concerns raised by business units promptly.

Solution Delivery and Support

• Partner with business and IT teams to identify, evaluate, and implement technology solutions.
• Ensure timely delivery of IT projects and services that meet business requirements.Monitor and manage the performance of IT services and address any issues or concerns.
• Coordinate with project managers and suppliers to ensure projects are delivered on time, within scope, and within budget.
• Provide oversight and support during the implementation and deployment of IT solutions.

Change Management and Communication

• Lead change management efforts related to IT initiatives within business units.
• Communicate IT strategies, priorities, and initiatives to business stakeholders.
• Facilitate training and support for new IT systems and processes.
• Develop and execute change management plans to ensure smooth adoption of new technologies.
• Create and distribute communication materials to keep stakeholders informed about IT initiatives.

Innovation and Continuous Improvement

• Identify opportunities for leveraging technology to improve business processes and outcomes.
• Promote a culture of innovation and continuous improvement within the organisation.
• Stay current with industry trends and emerging technologies to inform IT strategy.
• Recommend and implement process improvements to enhance efficiency and effectiveness.
• Foster an environment that encourages creative thinking and problem-solving.

SKILLS & EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in IT or business roles with a strong focus on relationship management and strategic planning.
• Proven experience in CX (CRM / Marketing) and SAP.
• Proven track record of working with senior business leaders and delivering technology solutions that drive business value.
• Strong understanding of business processes and how technology can enable business transformation.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities and projects in a dynamic environment.
• Strong problem-solving and analytical skills.
• Familiarity with ITIL, Agile, and other relevant frameworks and methodologies.