Information Technology Analyst

Nigel Frank International; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services organization is seeking an experienced IT Analyst to provide technology support and enhance platform stability. This hybrid role requires hands-on IT experience, particularly in Windows 11 and Microsoft 365 environments. You will support users across multiple regions and contribute to security initiatives. The position offers a chance to work in a regulated financial environment in Central London, valuing initiative and ownership.

Benefits

Hybrid working model

Opportunity in a trusted financial environment

Broad technical responsibilities

Qualifications

• Several years’ experience in IT support.
• Hands-on knowledge of Windows 11 and networking concepts.
• Experience administering Microsoft 365.

Responsibilities

• Act as primary escalation point for technology issues.
• Manage incidents and coordinate with providers.
• Contribute to service reliability and security initiatives.

Skills

Experience in a generalist or support-focused IT role

Strong knowledge of Windows 11 desktop environments

Experience administering Microsoft 365 environments

Working with cloud platforms and virtualised infrastructure

Understanding security controls

Tools

PowerShell

Microsoft 365

Job description

IT Analyst

London | Hybrid (3 days onsite)

Nigel Frank is partnering with a London‑based financial services organisation to appoint an experienced IT Analyst . This role sits within a lean, specialist technology function supporting a geographically distributed user base and a modern, security‑conscious IT estate.

The successful candidate will play a hands‑on role across user support, cloud platforms, infrastructure operations, and security , while working closely with senior stakeholders in a professional services environment.

Overview of the Position

This is a broad technical role suited to someone who enjoys ownership and responsibility. You will act as a key point of contact for day‑to‑day technology support while also contributing to platform stability, operational improvements, and technical initiatives.

The role requires regular presence in the London office and involves interaction with users at all levels of the business.

What You’ll Be Doing

• Acting as a primary escalation point for end‑user technology issues , both onsite and remotely
• Supporting colleagues across multiple regions , ensuring consistent service delivery
• Preparing and deploying workstations, mobile devices, and user applications
• Managing incidents through to resolution and coordinating with third‑party providers when necessary
• Maintaining and administering cloud‑based and on‑prem systems
• Participating in out‑of‑hours support coverage on a rotational basis
• Contributing ideas and delivery to initiatives focused on service reliability, security, and efficiency
• Producing and maintaining operational documentation aligned with internal standards

What We’re Looking For

Technical Background

• Several years’ experience in a generalist or support‑focused IT role
• Strong hands‑on knowledge of Windows 11 desktop environments and core networking concepts
• Practical experience administering Microsoft 365 environments , including identity, device management, and collaboration tools
• Experience working with cloud platforms and virtualised infrastructure
• Good understanding of security controls, firewalls, and data protection principles
• Exposure to backup, recovery, and high‑availability systems

Nice to Haves

• Familiarity with vendor risk or third‑party assurance processes
• Scripting or automation experience (PowerShell, Power Automate, or similar)
• Academic background in a technical or scientific discipline
• Industry certifications across Microsoft, security, or networking technologies
• Experience with Microsoft Copilot, Purview, DLP, or information protection tooling

Professional Attributes

• Clear, confident communicator comfortable working with senior professionals
• Strong service orientation with a pragmatic, solution‑led mindset
• Able to work independently while contributing effectively within a small team
• Well organised, detail‑focused, and able to manage competing priorities
• Naturally inquisitive with a willingness to adopt new technologies

Why This Role?

• Opportunity to work in a trusted, regulated financial environment
• Broad technical scope rather than siloed responsibilities
• Hybrid working with a Central London base
• A role where initiative and ownership are genuinely valued