Information Governance and Complaints Administrator - Remote

Brook Street Rebrand; Greater London; Remote; GBP 17,000 - 24,000; Full time

Job summary

Health Research Authority is seeking an Information Governance & Complaints Administrator for the London-area team, working from home. The role focuses on handling FOI requests, SARs and complaints with precision and discretion, coordinating investigations and ensuring timely responses.

You will gather information across departments, redact sensitive data, draft updates, and maintain case records within our governance framework. A degree or equivalent experience is required.

Qualifications

• Strong organisational and administrative skills with high attention to detail and accuracy.
• Excellent written and verbal communication; produce clear updates.
• Ability to prioritise and meet competing deadlines in a varied workload.
• Experience handling confidential information with discretion.

Responsibilities

• Log, track and acknowledge FOI requests, SARs and complaints.
• Support investigations by gathering information from internal teams and external stakeholders.
• Coordinate document searches and evidence collection to meet timescales.
• Review and redact sensitive information, ensuring proper handling.
• Draft simple responses and updates with professional wording.
• Maintain accurate records and update case management systems.
• Support records management and information governance improvement activity.
• Provide general administrative support and communicate professionally with stakeholders.

Skills

Attention to detail

Communication

Organization

Discretion

Independent working

Time management

Education

Degree or equivalent experience

Tools

Case management systems

Job description

Information Governance & Complaints Administrator - Health Research Authority (ACF)

Location: Home Based (London team) Pay Rate: £14.52 Assignment Length: 6 Months

Join the Information Governance & Complaints team in a role where accuracy, discretion and strong administration truly matter. If you're someone who enjoys working through details, coordinating evidence, and supporting processes end-to-end-this is a great opportunity to make an impact behind the scenes.

What you'll be doing:

• Log, track and acknowledge Freedom of Information (FOI) requests, Subject Access Requests (SARs), and complaints
• Support investigations by gathering information and documentation from internal teams and external stakeholders
• Coordinate document searches and evidence collection across departments to meet required timescales
• Review and redact sensitive information where necessary, ensuring information is handled appropriately
• Draft simple responses, updates and holding communications with clear, professional wording
• Maintain accurate records and update case management systems throughout each request/case
• Support records management and information governance improvement activity
• Provide general administrative support to the team and communicate professionally with a range of stakeholders

What you'll bring:

• Strong organisational and administrative skills with excellent attention to detail and accuracy
• Confident written and verbal communication, able to produce clear, helpful updates
• Ability to prioritise and manage competing deadlines in a varied workload
• Experience working on tasks requiring concentration-especially where accuracy is critical
• Ability to work independently, use initiative, and follow processes consistently
• Comfortable handling confidential or sensitive information with discretion

Additional information:

• Degree qualification or equivalent experience is required
• Knowledge of information governance and/or data protection is desirable, along with experience in FOI/SARs, complaints, or casework

If you're looking for a role that values careful working, professionalism and steady delivery, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.