Administration Officer - Part Time

Brook Street; Worcester; Hybrid; GBP 16,000 - 23,000; Part time

Job summary

Brook Street in Worcester is seeking an Admin Officer (Customer Service Centre Support) for a part-time, hybrid role. You will provide general admin support, data entry, records management, and customer guidance across policies and procedures.

The role is mostly home-based with occasional office attendance at Oak House, Bridgwater Road, Worcester. 22.5 hours per week across weekdays; pay rate £13.98 per hour with extension possible beyond 31/03/27.

Qualifications

• General administrative duties in a customer service centre.
• Accurate data input and quality control of records.
• Clear verbal and written communication with the public.
• Professional handling of sensitive information and processes.

Responsibilities

• Provide general administrative support for the Customer Service Centre within the business unit.
• Input and update information on bespoke data capture systems, ensuring data quality is maintained.
• Keep accurate records, update files, and manage paperwork (including collating and filing).
• Liaise with the public and colleagues, providing advice and guidance on policies and procedures.
• Respond to requests from the public for information and guidance, ensuring it's accurate, timely and polite.
• Update customer-related information through proactive contact to keep records accurate.
• Escalate any issues that may affect delivery to your Line Manager.
• Contribute to continuous improvement by identifying efficiencies and understanding the need for ongoing change.
• Play a positive, supportive role model within the administrative team, responding constructively to challenge and change.

Skills

Microsoft Office

Data entry

Communication skills

Organisational skills

Job description

Admin Officer (Customer Service Centre Support)

Location: Worcester (Oak House, Bridgwater Road, Worcester, WR4 9FQ)

Hybrid working: mostly from home, with occasional office attendance when required

If you're someone who takes pride in being organised, accurate and calm under pressure, this could be the role for you. Our Client is hiring for a reputed client in Worcester, offering a part-time opportunity working 22.5 hours per week (Mon-Fri, spread over 5 days if possible - flexible if needed).

What you'll be doing:

• Provide general administrative support for the Customer Service Centre within the business unit
• Input and update information on bespoke data capture systems, ensuring data quality is maintained
• Keep accurate records, update files, and manage paperwork (including collating and filing)
• Liaise with the public and colleagues, providing advice and guidance on policies and procedures
• Respond to requests from the public for information and guidance, ensuring it's accurate, timely and polite
• Update customer-related information through proactive contact to keep records accurate
• Escalate any issues that may affect delivery to your Line Manager
• Contribute to continuous improvement by identifying efficiencies and understanding the need for ongoing change
• Play a positive, supportive role model within the administrative team, responding constructively to challenge and change

Important note: this role is described as very repetitive, and involves copying and pasting sensitive animal welfare information, including graphic content (upsetting images/videos of animals with diseases or that are deceased). Applicants will need to be comfortable viewing this content.

What you'll bring:

• Confidence using basic Microsoft packages such as Outlook, Word and Excel
• A well-organised approach, with a strong eye for accuracy when inputting data
• Clear communication skills-both verbal and written
• A customer service focused mindset and the ability to appreciate and respond to people's needs
• Professionalism around handling sensitive information, including releasing/protecting information in line with data handling requirements
• The ability to stay positive and adapt when processes or expectations change
• Proactivity in your approach to workload and delivery

Additional information:

• Assignment length: until 31/03/27
• Possibility of extension: YES
• Pay rate: £13.98 per hour

If you're looking for a role where careful admin, accurate data handling, and genuine customer support really matter, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.