Administration Officer

Brook Street; Hull and East Yorkshire; On-site; GBP 15,000 - 22,000; Full time

Job summary

Brook Street is recruiting an Administrative Officer to join a busy operational team in York. The role is office-based with potential hybrid working later and may include weekends.

You must have space at home for a work printer and be prepared for shifts from 8:00 to 19:00 with training in 9:00–17:00 hours. Key duties include high-quality customer service via phone and email, data entry and management across systems, and accurate documentation within deadlines.

Qualifications

• Strong customer service skills with the ability to handle telephone and email enquiries professionally.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing workloads.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Flexible, resilient and comfortable working in a fast-paced environment.
• MS Office experience (Outlook, Word, Excel)

Responsibilities

• Communicate clearly, confidently and professionally with internal and external stakeholders via telephone and email.
• Respond to customer enquiries using approved guidance and knowledge systems, ensuring accurate and timely resolutions.
• Maintain and update customer records and databases in line with policies and data protection requirements.
• Produce and issue documentation accurately and within agreed timescales.
• Manage shared and personal mailboxes, customer enquiries and administrative workflows.
• Enter, update and validate data across multiple systems.
• Monitor trackers and maintain quality standards across administrative processes.
• Support operational priorities and undertake additional tasks as required by management.
• Assist with critical response activities, including disease outbreak support where necessary.
• Identify opportunities to improve administrative efficiency and customer service.
• Share knowledge and best practice with colleagues and contribute to a collaborative team environment.

Skills

Customer service

Communication

Organisation

Attention to detail

Teamwork

Independent working

Adaptability

Tools

Microsoft Office

Job description

Location: Foss House, 1-2 Peasholme Green, York, North Yorkshire, YO1 7PR

Pay Rate: £13.47 per hour

Hours: 37 hours per week, Monday to Friday, 9:00am to 5:00pm for the first few weeks training and then must be able to work shifts which are between the hours of 8am and 7pm and will include weekends

Clearance Required: Basic DBS- Provided by brookstreet

About the Role

We are recruiting for an Administrative Officer to join a busy operational team based in York. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills to support a range of important business activities.

The role is primarily office-based, although hybrid working may be introduced in the future. Candidates should be flexible, as future shift patterns may include 8:00am to 4:00pm or 11:00am to 7:00pm, with occasional weekend working. Weekend shifts, if required, would be worked from home.

Please note, successful candidates must have sufficient space at home to accommodate a work printer.

Key Responsibilities

• Communicate clearly, confidently and professionally with internal and external stakeholders via telephone and email.
• Respond to customer enquiries using approved guidance and knowledge systems, ensuring accurate and timely resolutions.
• Maintain and update customer records and databases in line with policies and data protection requirements.
• Produce and issue documentation accurately and within agreed timescales.
• Manage shared and personal mailboxes, customer enquiries and administrative workflows.
• Enter, update and validate data across multiple systems.
• Monitor trackers and maintain quality standards across administrative processes.
• Support operational priorities and undertake additional tasks as required by management.
• Assist with critical response activities, including disease outbreak support where necessary.
• Identify opportunities to improve administrative efficiency and customer service.
• Share knowledge and best practice with colleagues and contribute to a collaborative team environment.

Essential Skills and Experience

• Strong customer service skills with the ability to handle telephone and email enquiries professionally.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise competing workloads.
• High level of accuracy and attention to detail.
• Competent user of Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work independently and as part of a team.
• Flexible, resilient and comfortable working in a fast-paced environment.

Desirable Skills and Experience

• Previous administrative or contact centre experience.
• Experience of using bespoke systems relating to licensing, surveillance, import/export processes or similar operational functions.
• Experience supporting operational, regulatory or compliance-based work.

Additional Information

• Ongoing training and support will be provided.
• No travel is required for training.
• No holidays should be booked during the first few weeks of employment.
• Potential extension beyond the initial contract period.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.