OFSTED - Manchester Admin Officer

Brook Street; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Brook Street is recruiting for an OFSTED Manchester Admin Officer in the Application, Regulation and Contact Team. The role is based in Manchester with hybrid working (3 days in the office) and a Monday to Friday, full-time schedule.

You will handle a high volume of digital and telephony enquiries, registrations, and responses with accuracy and care. You will work to strict regulatory frameworks, ensure data quality, and deliver excellent customer service to internal and external stakeholders

Qualifications

• Experience in high-volume customer service or administration.
• Strong written and verbal communication to handle enquiries and complaints.
• Ability to work under pressure with tight deadlines.
• Process-driven approach aligned with procedures and legislation.

Responsibilities

• Manage a busy mix of digital and telephony enquiries, including applications to register, updates to existing registrations, complaints and wider correspondence
• Carry out vacancy management checks to ensure details are correct, where work requires accurate verification using well-defined procedures
• Respond to queries and complaints clearly and appropriately, providing an outstanding customer experience for internal and external stakeholders
• Complete work to a high standard, in line with regulation and policy frameworks, safeguarding children and young people at all times
• Work towards and exceed agreed Key Performance Indicators (KPIs) in a target-focused team
• Use information systems to access, complete and record information accurately
• Take on feedback, identify opportunities to improve working practices, and support continuous improvement in your own performance

Skills

High-volume customer service

Communication skills

Prioritisation under pressure

Regulatory awareness

Job description

OFSTED - Manchester Admin Officer | Application, Regulation & Contact Team

Location: Manchester

Monday to Friday - Full Time

Hybrid - 3 days in the office

If you thrive in fast-paced environments, enjoy delivering excellent customer service, and want your work to make a real difference, this is a brilliant opportunity. Our Client is hiring for a reputed client to strengthen the Application, Regulation and Contact Team-handling a high volume of digital and telephony contact with professionalism, care and accuracy.

What you’ll be doing:

• Manage a busy mix of digital and telephony enquiries, including applications to register, updates to existing registrations, complaints and wider correspondence
• Carry out vacancy management checks to ensure details are correct, where work requires accurate verification using well-defined procedures
• Respond to queries and complaints clearly and appropriately, providing an outstanding customer experience for internal and external stakeholders
• Complete work to a high standard, in line with regulation and policy frameworks, safeguarding children and young people at all times
• Work towards and exceed agreed Key Performance Indicators (KPIs) in a target-focused team
• Use information systems to access, complete and record information accurately
• Take on feedback, identify opportunities to improve working practices, and support continuous improvement in your own performance

What you’ll bring:

• Experience working in a high-volume customer service or administration environment, delivering against targets and objectives
• Strong written and verbal communication skills to deliver high-quality responses to enquiries and complaints
• Confidence working under pressure, managing multiple tasks and working to tight deadlines
• A process-driven approach-able to make decisions within clear procedures and in accordance with legislation

Additional information:

• This role is not limited to the above-OFSTED may assign other duties appropriate to the C1 APT grade as needed

Ready to bring your customer service expertise to a team that's committed to safeguarding?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.