Administration Officer

Brook Street; Birmingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Qualifications

• Previous experience in an administrative or business support role.
• Strong organisation skills with the ability to prioritise a varied workload.
• Experience managing inboxes, scheduling meetings and coordinating calendars.
• Great attention to detail and the confidence to maintain accurate records.
• Strong IT skills, including Outlook, Word, Excel, Teams and SharePoint.
• Clear written and verbal communication.
• Ability to work independently, use initiative, and support stakeholders professionally.
• Discretion and professionalism when handling sensitive information.

Responsibilities

• Manage shared mailboxes-responding to enquiries or redirecting as appropriate
• Arrange meetings, workshops and team events, including diary management and invitations
• Coordinate agendas and support meeting administration
• Maintain team records, documents and filing systems-ensuring everything is easy to access
• Update and manage information held within SharePoint and Microsoft 365 tools
• Prepare routine communications, reports and documentation
• Support colleagues with a variety of administrative requests, keeping service levels high
• Ensure information is accurate, up to date and handled in line with confidentiality expectations

Skills

Organisation

Inbox management

Calendar management

SharePoint

Microsoft 365

Outlook

Communication

Discretion

Tools

SharePoint

Microsoft 365

Outlook

Teams

Excel

Word

Job description

Administrative Officer

Location: Birmingham (Aqua House, 20 Lionel St, Birmingham B3 1AQ) - Hybrid (at least 1 day office based)

If you thrive in fast-paced teams and enjoy keeping things running smoothly, this is a brilliant opportunity to support the People and Inclusion Team within a reputed organisation. You'll be the steady, organised presence that helps colleagues and stakeholders stay on track-day after day.

What you'll be doing:

• Manage shared mailboxes-responding to enquiries or redirecting as appropriate
• Arrange meetings, workshops and team events, including diary management and invitations
• Coordinate agendas and support meeting administration
• Maintain team records, documents and filing systems-ensuring everything is easy to access
• Update and manage information held within SharePoint and Microsoft 365 tools
• Prepare routine communications, reports and documentation
• Support colleagues with a variety of administrative requests, keeping service levels high
• Ensure information is accurate, up to date and handled in line with confidentiality expectations

What you'll bring:

• Previous experience in an administrative or business support role
• Strong organisation skills with the ability to prioritise a varied workload
• Experience managing inboxes, scheduling meetings and coordinating calendars
• Great attention to detail and the confidence to maintain accurate records
• Strong IT skills, including Outlook, Word, Excel, Teams and SharePoint
• Clear written and verbal communication
• Ability to work independently, use initiative, and support stakeholders professionally
• Discretion and professionalism when handling sensitive and confidential information

Desirable Skills and Experience

• Experience working within a large or complex organisation.
• Experience supporting HR, project or programme teams.
• Experience of completing right to work and visa checks
• Experience using document management systems and maintaining team information repositories.

Additional information:

• Working pattern: 37 hours per week, Mon-Fri, 9am-5pm
• Contract: Temporary, until 25/02/27 with possibility of extension
• Training/support: Buddy up with another worker initially; additional training when in post
• Occasional travel for meetings: Birmingham or London may be required

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.