Information Governance and Complaints Administrator - Remote

Brook Street; Greater London; À distance; GBP 17 000 - 24 000; Plein temps

Résumé du poste

Health Research Authority is seeking an Information Governance & Complaints Administrator for a home-based role with the London team. The position emphasizes accuracy, discretion, and end-to-end administrative support within the Information Governance & Complaints team.

The role involves handling FOI/SARs, supporting investigations, and coordinating document searches across departments. A degree or equivalent experience is required, with desirable knowledge of data protection and casework.

Qualifications

• Degree qualification or equivalent experience is required.
• Knowledge of information governance and/or data protection desirable; FOI/SARs, complaints, or casework experience is a plus.

Responsabilités

• Log, track and acknowledge FOI requests, SARs, and complaints.
• Support investigations by gathering information from internal teams and external stakeholders.
• Coordinate document searches and evidence collection to meet timescales.
• Review and redact sensitive information ensuring proper handling.
• Draft simple responses and holding communications with professional wording.
• Maintain accurate records and update case management systems.
• Support records management and governance improvement activity.
• Provide general administrative support and communicate professionally with stakeholders.

Connaissances

Organisational skills

Attention to detail

Written/verbal communication

Discretion and confidentiality

Prioritisation

Independence

Formation

Degree qualification or equivalent experience

Description du poste

Information Governance & Complaints Administrator - Health Research Authority (ACF)

Location: Home Based (London team)

Pay Rate: £14.52

Assignment Length: 6 Months

Join the Information Governance & Complaints team in a role where accuracy, discretion and strong administration truly matter. If you're someone who enjoys working through details, coordinating evidence, and supporting processes end-to-end-this is a great opportunity to make an impact behind the scenes.

What you'll be doing:

• Log, track and acknowledge Freedom of Information (FOI) requests, Subject Access Requests (SARs), and complaints
• Support investigations by gathering information and documentation from internal teams and external stakeholders
• Coordinate document searches and evidence collection across departments to meet required timescales
• Review and redact sensitive information where necessary, ensuring information is handled appropriately
• Draft simple responses, updates and holding communications with clear, professional wording
• Maintain accurate records and update case management systems throughout each request/case
• Support records management and information governance improvement activity
• Provide general administrative support to the team and communicate professionally with a range of stakeholders

What you'll bring:

• Strong organisational and administrative skills with excellent attention to detail and accuracy
• Confident written and verbal communication, able to produce clear, helpful updates
• Ability to prioritise and manage competing deadlines in a varied workload
• Experience working on tasks requiring concentration-especially where accuracy is critical
• Ability to work independently, use initiative, and follow processes consistently
• Comfortable handling confidential or sensitive information with discretion

Additional information:

• Degree qualification or equivalent experience is required
• Knowledge of information governance and/or data protection is desirable, along with experience in FOI/SARs, complaints, or casework

If you're looking for a role that values careful working, professionalism and steady delivery, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.