Executive Officer - Manchester

Brook Street; Manchester; On-site; GBP 19,000 - 27,000; Full time

Job summary

Brook Street is recruiting for an Executive Officer in Manchester (DFE) to support a busy team with correspondence routing, research, and case allocation. Training is provided, and the role focuses on analytical work rather than routine admin.

You will handle inquiries, route cases, and maintain confidentiality while coordinating with policy teams and other stakeholders to ensure timely resolutions. This temporary contract runs until May 2027.

Qualifications

• Strong research and analytical skills with the confidence to make decisions based on guidance and evidence.
• Excellent attention to detail and the ability to think critically in complex cases.
• Clear, professional communication skills when working with stakeholders and resolving queries.

Responsibilities

• Review and manage incoming correspondence, including emails, letters, and public enquiries
• Research across departmental policies, guidance, and business areas to determine the correct route for each enquiry
• Analyse complex information and make informed decisions on case allocation and ownership
• Liaise with policy teams, operational colleagues, and wider stakeholders to resolve queries and ensure smooth outcomes
• Accurately categorise, record, and track cases using internal systems
• Monitor workloads and prioritise competing tasks to meet service standards and deadlines
• Identify trends and recurring themes to support reporting and continuous improvement
• Contribute ideas to enhance the efficiency of correspondence handling processes
• Maintain confidentiality and handle sensitive information professionally and discreetly

Skills

Research

Analytical skills

Attention to detail

Communication

Time management

Collaboration

Discretion

Job description

Executive Officer -Department for Education (DFE)
Location: Manchester M1 3BN
Payrate: £16.94
Clearance Basic
Duration: May 2027

Are you detail-focused, comfortable working at pace, and confident using research to make the right call? Join a small but busy team where you'll help ensure incoming correspondence is routed correctly, dealt with efficiently, and handled with care. Training is provided, and this role is ideal for someone who enjoys analytical work rather than generic admin.

What you'll be doing:

• Review and manage incoming correspondence, including emails, letters, and public enquiries
• Research across departmental policies, guidance, and business areas to determine the correct route for each enquiry
• Analyse complex information and make informed decisions on case allocation and ownership
• Liaise with policy teams, operational colleagues, and wider stakeholders to resolve queries and ensure smooth outcomes
• Accurately categorise, record, and track cases using internal systems
• Monitor workloads and prioritise competing tasks to meet service standards and deadlines
• Identify trends and recurring themes to support reporting and continuous improvement
• Contribute ideas to enhance the efficiency of correspondence handling processes
• Maintain confidentiality and handle sensitive information professionally and discreetly

What you'll bring:

• A customer-first approach and commitment to getting things right first time
• Strong research and analytical skills, with the confidence to make decisions based on guidance and evidence
• Excellent attention to detail and the ability to think critically in complex cases
• Clear, professional communication skills when working with stakeholders and resolving queries
• Strong organisational and time management ability to manage competing priorities in a fast-paced environment
• A collaborative team mindset-comfortable working to shared targets and service expectations
• Discretion and trustworthiness when handling sensitive information

Additional information:

• This is a temporary contract role focused on correspondence research, allocation, and resolution-not general administration.
• You will receive training and guidance to support your ongoing development.
• 6-month contract.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.