Admin Officer

Brook Street; Torquay; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street in Torquay is seeking an Admin Officer to support court services with calm efficiency and clear communication. The role blends customer service, administrative tasks, and operational support to ensure hearings run smoothly and users receive reassurance.

You will handle data entry, diary coordination, listing support, and basic reporting, while adhering to procedures and health and safety guidelines. A Basic DBS will be required on onboarding, with progression through a wider team.

Qualifications

• Excellent customer service and empathy.
• Ability to communicate clearly with users with complex needs.
• Attention to data accuracy and compliance.
• Ability to follow procedures and meet performance standards.
• Sound judgement and quick decision-making to reduce escalation.

Responsibilities

• Prepare and facilitate hearing activity.
• Support users via face-to-face, phone, and written correspondence.
• Signpost support using service scripts and knowledge articles.
• Handle complaints procedures and respond promptly.
• Process work to SOPs to meet targets and standards.
• Manage case files with accurate data entry and secure handling.
• Support jury service tasks including selection, deferral, attendance tracking, and expenses.
• Assist with listing and scheduling, supporting urgent matters and adherence to listing policies.
• Support enforcement procedures including financial assessments, fine collection, and basic reporting.
• Contribute to health and safety operations, including PPEs and safety governance.

Skills

Customer service

Communication

Data handling

Procedural compliance

Professional judgement

Job description

Admin Officer
Location: Torquay, TQ2-7AZ
Monday-Friday 9am-5pm Pay Rate: £12.86ph

If you're calm under pressure, confident speaking with people and passionate about helping others access justice, our client has a fantastic opportunity in Torquay, this role combines customer service, administrative support and operational help to ensure court services run smoothly-especially when users need clarity and reassurance.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate and complete hearing activity
• Supporting users and stakeholders via face-to-face engagement, inbound/outbound telephone contact, and responding to correspondence in different formats
• Using service scripts and knowledge articles to signpost the right support and provide clear, consistent information-particularly for users with specific or complex needs
• Following complaints policies and procedures, providing timely responses to help prevent escalation, and updating systems when required
• Processing work in line with standard operating procedures to meet performance targets and maintain service standards
• Handling case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Managing jury service tasks including selection, deferral, reassignment and attendance tracking, as well as processing related expenses and court fees
• Assisting with listing and scheduling, supporting urgent matters and adhering to listing policies
• Supporting enforcement procedures including financial assessments, fine collection support, and producing basic statistical and financial reports
• Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
• Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required

What you'll bring:

• Strong customer service skills with the ability to provide clear, accurate information with empathy
• Confidence communicating with a wide range of people, including those with complex needs
• A careful, compliance-minded approach to data handling and administrative accuracy
• Ability to follow procedures and work to performance and service standards
• Clear, professional judgement-especially when responding quickly to reduce escalation

Additional information:

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

• You'll also support operational needs such as diary coordination and local administrative requirements, as part of the wider team.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.