case administrator (AO)

Brook Street; Lancaster; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is seeking a Case Admin (AO) for a busy probation environment. This is a full-time, office-based role located near LA1 5NU with standard hours Monday to Friday, 9am–5pm.

You will set up and maintain offender and victim information, manage referrals and communications, prepare case records, and act as a single point of contact within the unit while ensuring confidentiality and compliance with procedures.

Qualifications

• Commitment to equality and inclusion, understanding its link to everyday work.
• Confidence dealing with service users, including distressed individuals.
• Strong attention to detail with a practical, process-driven approach to accurate systems within timescales.
• Good communication skills for phone, email and in-person enquiries.
• Willingness to support out-of-hours work when required.

Responsibilities

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and maintain relationships between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Arrange practical sentences plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings, including organising agendas and circulating notes/minutes/action points
• Maintain records of petty cash/vouchers/warrants for travel costs in line with local procedures
• Ensure all work handles sensitive/confidential information per Health & Safety processes

Skills

Commitment to equality and inclusion

Confidence with service users

Attention to detail

Good communication skills

Willingness to out-of-hours work

Job description

Case Admin (AO)

Location: LA1 5NU (you must live close by to this location)

• Pay: £12.71 per hour
• Start: End of Dec / beginning of Jan

If you're organised, level-headed under pressure, and you enjoy supporting people through clear, efficient admin processes, this is a great opportunity to make a real difference. Our Client is hiring for a reputed client in a busy probation environment, offering full-time, office-based work across Monday to Friday, 9am-5pm.

What you'll be doing:

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and help keep relationships flowing between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including providing reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Make practical arrangements for sentence plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings as required, including organising agendas and circulating notes/minutes/action points
• Maintain records where petty cash/vouchers/warrants for travel costs are issued (in line with local financial procedures)
• Ensure all work is handled appropriately given the sensitive/confidential nature of information and follow Health & Safety processes

What you'll bring:

• A commitment to equality and inclusion, with an understanding of how it connects to everyday work
• Confidence dealing with service users, including those who may be distressed or may display inappropriate or aggressive behaviour-while knowing when and how to seek support
• Strong attention to detail, with a practical, process-driven approach to maintaining accurate systems within timescales
• Good communication skills for phone, email and in-person enquiries
• Willingness to support out-of-hours work when required

Ready to bring your admin expertise and calm, caring approach to a team that values efficiency and respect?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.