Information Desk Assistant

Edge Hill University; Ormskirk; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned educational institution in the UK is seeking an Information Desk Assistant. This role involves providing outstanding customer service at the Information Desk, managing inquiries, and performing administrative tasks. The ideal candidate will have excellent communication and customer service skills, along with experience in administrative support. This position offers a supportive environment with extensive employee benefits.

Benefits

35 days annual leave

Discounted gym membership

Employee assistance programme

Career development programmes

Pension scheme with employer contribution

Qualifications

• Excellent communication skills both written and verbal.
• Front facing customer service experience is essential.
• Experience using databases, word processing, and spreadsheets.

Responsibilities

• Be responsible for the day to day running of the Information Desk.
• Provide front line service and be the first point of contact for enquiries.
• Assist colleagues across Faculty and University departments.

Skills

Excellent communication skills

Front facing customer service experience

Experience with databases and spreadsheets

Flexible and positive approach

Ability to work independently

Job description

Overview

We’re here to create and harness knowledge, to deliver opportunity for everyone.

About the Role

This is an exciting opportunity for an Information Desk Assistant to join the Faculty Office within the Faculty of Health, Social Care and Medicine to deliver outstanding customer service.

As Information Desk Assistant, you will be responsible for the day to day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing front line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquiries and visitors.

The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.

Working hours for this role are 08:30am – 16:30pm.

For informal enquiries about this vacancy, you may wish to contact: Paula Jopson, FHSCM Executive Support Manager at [e-mail]

About You

As Information Desk Assistant, you will have:

• Excellent communication skills both written and verbal and interpersonal skills
• Front facing customer service experience
• Experience using databases, word processing and spreadsheets for administration services
• A flexible and positive approach to all work
• Ability to work without direct supervision, exercise initiative and independent judgement

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.