Information and Control Officer

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 33,000 - 40,000; Full time

Job summary

A local government authority in Edinburgh is looking for a motivated individual to join the Low-Rise Block Management team. The role involves managing complex complaints and service enquiries, overseeing data collection during projects, and providing systems administration. Candidates should demonstrate strong communication skills and a confidence-driven attitude. The position offers a competitive salary and encourages applications from diverse backgrounds, promoting a culture of respect and integrity.

Responsibilities

• Managing complex complaints, Freedom of Information Requests, and service enquiries.
• Data collection and monitoring during project delivery.
• Systems administration of the Case Management System.
• Support the day-to-day administration of all finance-related issues.
• Provide management information to enable decision-making and service improvement.
• Provide ad-hoc systems training, guidance, and support for the wider staff group.

Skills

Confidence and performance-driven attitude

Strong communication skills

Respect, integrity, and flexibility

Job description

Position Overview

Waverley Court

Salary: £33,287 - £39,129

Hours: 36 per week, 52 weeks

We have an exciting opportunity for a highly motivated and experienced individual to join the Area Based Regeneration and Shared Repairs Service in the Low-Rise Block Management team.

Responsibilities

• Managing complex complaints, Freedom of Information Requests and service enquiries.
• Data collection and monitoring during project delivery.
• Systems administration of the Case Management System.
• Support the day-to-day administration of all finance-related issues.
• Provide management information to enable service level decision making and improvement in a busy and complex environment.
• Provide ad‑hoc systems training, guidance and support for the wider staff group.

Qualifications

• Confidence and performance-driven attitude.
• Strong communication skills.
• Demonstrated behaviours – respect, integrity and flexibility.

Additional Information

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page: Our Behaviours - The City of Edinburgh Council.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.