Independent Living Team Leader

IRIS Recruitment; Peterborough; Hybrid; GBP 29,000 - 36,000; Part time

Job summary

A leading independent living service provider in Peterborough is looking for an Independent Living Team Leader to lead a hybrid team. This role focuses on delivering high-quality welfare checks, managing Scheme Assistants, and ensuring a customer-first approach across multiple schemes. The ideal candidate will have strong communication skills, experience in customer-facing roles, and a full UK driving license. This part-time position offers a salary of £29,493 per annum and flexible working hours.

Qualifications

• Experience in customer-facing roles and lone working.
• Strong organisational and administrative skills.
• Understanding of GDPR and confidentiality.

Responsibilities

• Lead and develop the Independent Living team.
• Recruit and support Scheme Assistants.
• Oversee day-to-day service provision.

Skills

Basic literacy

Numeracy

IT skills

Excellent communication

Organisational skills

Education

Full UK driving license

Tools

MS Office

Smartphones and tablets

Job description

Independent Living Team Leader

Peterborough – Hybrid

£29,493 per annum (FTE £35,664.14)

AtAmplius, we support our customers to live independently, safely and with confidence. As an Independent Living Team Leader, you’ll lead a committed team delivering high-quality welfare checks, housing-related support and services that put customers first. You’ll manage Scheme Assistants, oversee day-to-day service delivery, and work closely with other Team Leaders and the Independent Living Senior Service Manager to ensure a consistently excellent customer experience.

Salary:£29,493.62 (FTE £35,664.14)

Contract:Permanent, part time

Your week: 30 hours Monday – Friday from 9am – 4pm (flexible)

Location:Hybrid, based at our Peterborough office, managing Scheme Assistants across sheltered schemes in NorthAmplius, covering North and Eastern Lincolnshire to Nottinghamshire.

Snapshot of your role

• Lead and develop the Independent Living team, promoting a positive, values-led culture and supporting performance through regular supervision, appraisals and development.

• Recruit, manage and support Scheme Assistants to ensure high-quality, customer-focused service delivery across all schemes.

• Oversee day-to-day service provision, ensuring schemes are fully covered, compliance tasks are completed and staffing issues are resolved effectively.

• Maintain high standardsof safety, record keeping, property inspections, emergency planning and Health and Safety compliance.

• Place customers at the heart of services by promoting strong communication, engagement activities and representation across schemes.

• Monitor performance, audits, KPIs, budgets and grant funding, working closely with colleagues and the Senior Service Manager to drive continuous improvement.

• Build strong relationships with internal teams and external partners to support effective tenancy management, projects and positive customer outcomes.

What we’re looking for

• Good basic literacy, numeracy and IT skills, including proficiency in MS Office, Teams, smartphones and tablets.

• Experience in customer-facing roles, lone working, and working collaboratively as part of a team.

• Strong organisational and administrative skills, with the ability to plan and manage workload independently.

• Excellent communication, listening, problem-solving and interpersonal skills, with empathy and resilience in challenging situations.

• Understanding of GDPR, confidentiality, performance management, and a flexible approach to change and new challenges.

A full UK driving license is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Important -We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 7thJanuary 2026

Phone screening: 13thJanuary 2026

Interviews: 20thJanuary 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact us and we’ll be in touch to support you with any questions, queries or conundrums!