Independent Living Schemes Lead & Community Builder

Bromford; Hemel Hempstead; Sur place; GBP 23 000 - 32 000; Plein temps

Résumé du poste

Bromford is seeking an Independent Living Scheme Officer to manage housing schemes in Patchway, Filton and Little Stoke. You will ensure communal areas are safe and welcoming and support customers through regular contact, reviews and social engagement.

You will coordinate customer escalations, manage communal repairs and contribute to a Placed-Based Project, working with teams to find practical solutions for residents.

Qualifications

• Customer-focused and able to deliver excellent service.
• Empathetic and resilient, capable of handling challenging situations with care.
• Organised and proactive, able to work independently.
• Tech-savvy with experience using Microsoft Office and housing systems.
• Knowledgeable in safeguarding, equality & diversity, and health & safety.

Responsabilités

• Day-to-day management of 8 Independent Living Schemes, managing your own workload.
• Working with other teams to ensure that communal areas and facilities are in good order.
• Welcoming new customers and conducting annual Independent Living Reviews.
• Having monthly contact with all customers.
• Facilitating quarterly customer meetings.
• Report and manage any Health and Safety issues on the schemes.
• Keep accurate records, using Housing Management systems and spreadsheets.
• Promote wellbeing and reduce social isolation through activities.
• Ensure safeguarding procedures are followed.
• Maintain accurate records and contribute to a positive team culture.

Connaissances

Customer-focused

Empathetic and resilient

Organised and proactive

Tech-savvy

Knowledgeable

Outils

Microsoft Office

Housing management systems

Description du poste

Bromford is seeking an Independent Living Scheme Officer to manage housing schemes in Patchway, Filton and Little Stoke. You will ensure communal areas are safe and welcoming and support customers through regular contact, reviews and social engagement.

You will coordinate customer escalations, manage communal repairs and contribute to a Placed-Based Project, working with teams to find practical solutions for residents.