Inbound Sales & Service Advisor – Preston

Chorley Group; Preston; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Health benefits

Company discounts

Staff events

Job summary

Chorley Group Preston is seeking a Customer-focused Contact Centre Service and Sales Advisor to join our busy Preston dealership. You will handle inbound Sales and Aftersales calls and respond to client enquiries across WhatsApp, live chat, emails and digital leads, building strong relationships and guiding customers through their journey.

The role offers full training and a 40-hour week, with shifts between 8:00 and 20:00, including weekend rotation.

Qualifications

• Excellent communication and telephone skills.
• Experience handling inbound sales and aftersales calls.
• Experience communicating across telephone, email and digital channels.
• Full training will be provided.

Responsibilities

• Answer inbound Sales and Aftersales calls and assist clients with enquiries.
• Respond to WhatsApp, live chats, digital leads and emails promptly and professionally.
• Qualify enquiries and direct clients to the appropriate team.
• Create appointment opportunities for Sales and Aftersales.
• Build relationships with colleagues to deliver excellent service.
• Provide assistance, advice and support, handling objections when needed.
• Set client expectations and discuss next steps in their journey.

Skills

Communication skills

Telephone manner

Listening skills

Prioritisation

Customer service experience

Multi-channel communication

Car sales knowledge

Job description

Chorley Group Preston is seeking a Customer-focused Contact Centre Service and Sales Advisor to join our busy Preston dealership. You will handle inbound Sales and Aftersales calls and respond to client enquiries across WhatsApp, live chat, emails and digital leads, building strong relationships and guiding customers through their journey.

The role offers full training and a 40-hour week, with shifts between 8:00 and 20:00, including weekend rotation.