Aftersales Advisor

Perfect Placement UK Ltd; Preston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

29 days holiday incl. bank holidays

Pension scheme

Health benefits

Staff discounts

Casual dress code

Cycle scheme

Life assurance

Job summary

Perfect Placement UK Ltd is seeking an Aftersales Advisor for their Preston-based contact centre. This full-time role focuses on delivering exceptional customer service within the automotive aftersales environment, with ongoing training and opportunities for progression in a supportive, family-run business.

You will handle inbound calls, provide expert guidance, and schedule appointments while building strong relationships with customers and colleagues.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Experience in telephone or face-to-face customer contact preferred.
• Knowledge of delivering outstanding customer service and how to make customers feel valued.

Responsibilities

• Handle inbound Aftersales calls with professionalism and confidence.
• Provide expert advice and support to customers, resolving queries efficiently.
• Guide customers through appropriate processes and schedule appointments for the Aftersales team.
• Build strong, positive relationships with colleagues and customers.
• Manage customer expectations and ensure satisfaction is prioritised.
• Support the team to deliver outstanding service at all times.

Skills

Customer service

Telephone etiquette

Communication skills

Prioritisation

Job description

We are pleased to present an excellent opportunity for an Aftersales Advisor to join a reputable family-run business based in Preston. This is a vital role within their busy contact centre, ideal for Aftersales Advisor with a strong customer service background seeking to advance their career in the automotive industry. The Aftersales Advisor role offers a supportive work environment with excellent prospects for progression.

• Competitive salary of £28,000 per annum as a Aftersales Advisor
• Full-time position with flexible shifts covering daytime, evenings, and weekends
• Ongoing training and development programmes
• 29 days holiday, including bank holidays
• Pension scheme, health benefits, and staff discounts
• Casual dress code and a welcoming office environment
• Access to company benefits such as cycle scheme and life assurance
• Opportunities to develop within a growing, family-focused organisation

Duties

• Handling inbound Aftersales calls with professionalism and confidence
• Providing expert advice and support to customers, resolving queries efficiently
• Managing customer enquiries by guiding them through appropriate processes
• Scheduling appointments for the Aftersales team
• Building strong, positive relationships with colleagues and customers
• Handling objections and managing customer expectations effectively
• Ensuring each interaction leaves a positive impression and customer satisfaction is prioritised
• Supporting the team to deliver outstanding service at all times

Requirements

• Exceptional communication skills and a professional telephone manner
• Strong listening skills and a genuine passion for delivering excellent customer service
• Ability to prioritise tasks and perform effectively under pressure
• Experience in telephone or face-to-face customer contact preferred
• Knowledge of what makes customers feel valued and welcomed
• Understanding of car sales or aftersales is advantageous but not essential, as full training is provided

Are you interested in progressing your career within the automotive industry? This Aftersales Advisor role offers a dynamic working environment with plentiful growth opportunities.