Automotive Aftersales Advisor — Customer Care Pro

Perfect Placement UK Ltd; Rishton; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive training

Pension

Cycle scheme

Life assurance

Health benefits

Company discounts

Relaxed office environment

Career development

Zusammenfassung

Perfect Placement UK Ltd is recruiting an Aftersales Advisor for a respected, family-run business in Preston. You will join a dynamic contact centre team delivering exceptional customer service in the automotive sector.

The role offers comprehensive training, a supportive team culture, and opportunities for career development in a growing company. Key benefits include a competitive salary, 29 days holiday with bank holidays, pension, cycle scheme, life assurance, and health benefits.

Qualifikationen

• Strong communication skills and professional telephone manner.
• Experience in telephone or face-to-face customer contact.
• Ability to prioritise workload and work under pressure.

Aufgaben

• Answer inbound Aftersales calls confidently and professionally.
• Assist clients with enquiries and resolve issues efficiently.
• Follow a qualification process to route customer enquiries correctly.
• Create appointment opportunities for the Aftersales team.
• Build relationships across the business to deliver excellent service.
• Provide helpful advice and handle objections as needed.
• Manage customer expectations and guide next steps.
• Ensure every interaction is memorable for the right reasons.

Kenntnisse

Excellent communication

Telephone manner

Active listening

Prioritise workload

Customer service experience

Jobbeschreibung

Perfect Placement UK Ltd is recruiting an Aftersales Advisor for a respected, family-run business in Preston. You will join a dynamic contact centre team delivering exceptional customer service in the automotive sector.

The role offers comprehensive training, a supportive team culture, and opportunities for career development in a growing company. Key benefits include a competitive salary, 29 days holiday with bank holidays, pension, cycle scheme, life assurance, and health benefits.