Aftersales Advisor Contact Centre | Preston

Chorley Group; Preston; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

29 days holiday including bank holiday

Company pension

Cycle scheme

Life assurance

Health benefits

Store discounts

Company events

Job summary

Chorley Group in Preston seeks an enthusiastic Aftersales contact centre advisor to join our in-office team. You will handle inbound/outbound calls, qualify enquiries and create appointment opportunities for the Aftersales team.

Excellent communication, a customer-focused approach and the ability to work under pressure are essential. Training will be provided; shifts include daytime, evenings and weekends, totaling 40 hours per week.

Qualifications

• Strong communication and telephone manner.
• Listening to customers to ensure they feel heard.
• Ability to prioritise and work under pressure.
• Experience in telephone or face-to-face customer contact.
• Understanding what good service looks like and making clients feel valued.
• Aftersales knowledge is a plus; training provided.

Responsibilities

• Answer inbound Aftersales calls and assist clients with enquiries.
• Route enquiries via a qualification process to the correct team.
• Create appointment opportunities for the Aftersales team.
• Build relationships across the business and support colleagues.
• Provide assistance, advice and support, handling objections when needed.
• Manage client expectations and discuss next steps in the journey.
• Be memorable for the right reasons.

Skills

Communication skills

Active listening

Prioritisation under pressure

Customer contact experience

Aftersales knowledge

Job description

• Preston
• Full time

As a family run business at Chorley Group our Clients are at the heart of everything we do.

We have an exciting opportunity to join a new fast paced Contact Centre Team at our Preston office in answering inbound and outbound Aftersales calls.

We are looking for confident, client focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.

You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.

What you will be doing:

• Answering inbound Aftersales calls and confidently assisting clients with their enquiries,
• Managing enquiries by following a qualification process to determine where you will route the client’s enquiry
• Create appointment opportunities for the Aftersales team
• Build relationships with colleagues across the business, supporting each other in providing the best service possible to our clients,
• Providing assistance, advice and support, handling objections if necessary
• Managing client expectations and discussing the next steps of their journey with us
• Being memorable, for all the right reasons!

What will make you a success in this role?

• Great communication skills and telephone manner
• Listening is super important, our customers need to feel heard
• Being able to prioritise and work well under pressure
• Telephone or face to face customer contact experience
• Understanding what good looks like, and making clients feel welcomed and valued
• Car sales or aftersales knowledge – though not essential as training will be provided

What you’ll get from us:

• Training and support, and a great working environment
• A basic salary of £28000 a year
• All the normal stuff – 29 days holiday including bank holidays, and company pension
• Cycle scheme, life assurance and health benefits, company and store discounts
• Relaxed office and dress code, company events and awards.

This is an in-office role, based in Preston. Varying shifts covering daytime, evenings and weekends.

Working hours: 40 hours per week

Job Type: Full-time