Customer Service Advisor

Confidential; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

Proactive Personnel are seeking Customer Service Advisors to join their Preston team. You will deliver service excellence with a customer-focused approach, processing orders and providing accurate product information throughout the customer journey.

Responsibilities include handling calls, preparing quotations, and following up to ensure timely deliveries. You will also manage pricing details, returns, and credits while maintaining high standards of customer satisfaction.

Qualifications

• Minimum 3 years of customer service experience including call handling and processing orders.
• Excellent customer service delivery.
• Compliance with internal processes.

Responsibilities

• Deliver service excellence through a customer-focused approach in the order process.
• Process customer orders promptly and accurately.
• Prepare customer quotations.
• Communicate with customers and follow up during the order cycle.
• Provide accurate product pricing and delivery timelines.
• Handle debits/credits and manage returns efficiently.
• Resolve customer complaints effectively.

Skills

Customer service

Call handling

Order processing

Tools

MS Office

MS Teams

Job description

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.

Duties

• Delivery of service excellence through a communicative customer focused approach applied to the customer order process
• Process customer orders in a professional, timely and efficient manner
• Prepare customer quotations
• Communicate effectively with customers, undertaking necessary follow up calls during the order process
• Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
• Maximise opportunities to switch sell, upsell and cross sell company products
• Manage debit/credit note process to meet customer and company requirements
• Manage customer complaints and returns effectively and efficiently

Requirements

• 3 years customer service experience including customer call handling and processing customer orders
• Excellent customer service delivery
• Demonstrable compliance with internal process
• Computer literacy including MS Office and regular use of MS Teams
• Customer resolution experience

The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.