Contact Centre Service and Sales Advisor

Chorley Group; Preston; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Pension

Holiday entitlement

Health benefits

Company discounts

Staff events

Zusammenfassung

Chorley Group Preston is seeking a Customer-focused Contact Centre Service and Sales Advisor to join our busy Preston dealership. You will handle inbound Sales and Aftersales calls and respond to client enquiries across WhatsApp, live chat, emails and digital leads, building strong relationships and guiding customers through their journey.

The role offers full training and a 40-hour week, with shifts between 8:00 and 20:00, including weekend rotation.

Qualifikationen

• Excellent communication and telephone skills.
• Experience handling inbound sales and aftersales calls.
• Experience communicating across telephone, email and digital channels.
• Full training will be provided.

Aufgaben

• Answer inbound Sales and Aftersales calls and assist clients with enquiries.
• Respond to WhatsApp, live chats, digital leads and emails promptly and professionally.
• Qualify enquiries and direct clients to the appropriate team.
• Create appointment opportunities for Sales and Aftersales.
• Build relationships with colleagues to deliver excellent service.
• Provide assistance, advice and support, handling objections when needed.
• Set client expectations and discuss next steps in their journey.

Kenntnisse

Communication skills

Telephone manner

Listening skills

Prioritisation

Customer service experience

Multi-channel communication

Car sales knowledge

Jobbeschreibung

Contact Centre Service and Sales Advisor

• Preston
• Full time

Contact Centre Service and Sales Advisor

As a family-run business at Chorley Group, our clients are at the heart of everything we do.

We have an exciting opportunity to join our new, fast-paced Contact Centre team at our Preston dealership, handling inbound Sales and Aftersales calls and responding to client enquiries across a range of digital channels.

We are looking for confident, client-focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.

You'll join a team of skilled and knowledgeable advisors who will support you in learning the role and succeeding in your career.

What you will be doing:

• Answering inbound Sales and Aftersales calls and confidently assisting clients with their enquiries.
• Responding to WhatsApp messages, live chats, digital leads and emails, ensuring timely and professional communication.
• Managing enquiries through a qualification process and directing clients to the appropriate team.
• Creating appointment opportunities for our Sales and Aftersales teams.
• Building relationships with colleagues across the business to deliver the best possible service to our clients.
• Providing assistance, advice and support, handling objections where necessary.
• Managing client expectations and discussing the next steps in their journey with us.
• Being memorable, for all the right reasons!

What will make you a success in this role?

• Great communication skills and a confident telephone manner.
• Strong listening skills, ensuring our clients feel heard and understood.
• The ability to prioritise tasks and work well under pressure.
• Previous telephone or face-to-face customer contact experience.
• A passion for delivering excellent customer service and making clients feel welcomed and valued.
• The ability to communicate professionally across telephone, email and digital channels.
• Car Sales or Aftersales knowledge is beneficial but not essential, as full training will be provided.

What you’ll get from us:

• Training, ongoing support and a great working environment.
• A basic salary of £28,000 per year.
• 29 days' holiday, including bank holidays, and a company pension.
• Cycle scheme, life assurance and health benefits.
• Company and store discounts.
• A relaxed office environment and dress code, plus company events and awards.

Working hours and location

This is an office-based role in Preston, averaging 40 hours per week. Shifts will vary between 8.00am and 8.00pm, Monday to Sunday, on a rota. You’ll work one weekend day every other week (Saturday or Sunday, 9.00am-5.00pm), with a day off during the week in return.