Customer Experience & Order Specialist

Confidential; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

Proactive Personnel are seeking Customer Service Advisors to join their Preston team. You will deliver service excellence with a customer-focused approach, processing orders and providing accurate product information throughout the customer journey.

Responsibilities include handling calls, preparing quotations, and following up to ensure timely deliveries. You will also manage pricing details, returns, and credits while maintaining high standards of customer satisfaction.

Qualifications

• Minimum 3 years of customer service experience including call handling and processing orders.
• Excellent customer service delivery.
• Compliance with internal processes.

Responsibilities

• Deliver service excellence through a customer-focused approach in the order process.
• Process customer orders promptly and accurately.
• Prepare customer quotations.
• Communicate with customers and follow up during the order cycle.
• Provide accurate product pricing and delivery timelines.
• Handle debits/credits and manage returns efficiently.
• Resolve customer complaints effectively.

Skills

Customer service

Call handling

Order processing

Tools

MS Office

MS Teams

Job description

Proactive Personnel are seeking Customer Service Advisors to join their Preston team. You will deliver service excellence with a customer-focused approach, processing orders and providing accurate product information throughout the customer journey.

Responsibilities include handling calls, preparing quotations, and following up to ensure timely deliveries. You will also manage pricing details, returns, and credits while maintaining high standards of customer satisfaction.