Automotive Service Advisor – Customer Experience & Growth

Johnsons Cars Limited; Preston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

31 days holiday

Birthday off - paid day

Company pension

Staff discounts on vehicles, servicing

Dentist on Demand access

Industry leading training

Career progression opportunities

Job summary

Johnsons Cars in Preston is seeking an experienced Service Advisor to join the Seat dealership. You will deliver exceptional customer service across the aftersales journey, book in vehicles, manage diaries, and provide accurate servicing estimates while keeping customers informed.

The role requires strong communication, a sales-driven mindset, and a full UK driving licence. Join a fast-paced team with clear progression opportunities and a supportive environment.

Qualifications

• Previous experience as a Service Advisor within the automotive industry (essential).
• Strong communication skills, both face-to-face and over the phone.
• Target-driven mindset with the ability to maximise sales opportunities.

Responsibilities

• Delivering exceptional customer service at every stage of the aftersales journey.
• Booking in vehicles, scheduling work, and managing workshop diaries.
• Providing accurate estimates for servicing and repairs, including timescales and costs.
• Keeping customers fully informed with clear and timely updates.
• Promoting additional products, services, parts, and accessories where appropriate.

Skills

Customer service

Communication

Sales ability

Organisation

Full UK driving licence

Job description

Johnsons Cars in Preston is seeking an experienced Service Advisor to join the Seat dealership. You will deliver exceptional customer service across the aftersales journey, book in vehicles, manage diaries, and provide accurate servicing estimates while keeping customers informed.

The role requires strong communication, a sales-driven mindset, and a full UK driving licence. Join a fast-paced team with clear progression opportunities and a supportive environment.