Automotive Aftersales Advisor — Flexible Shifts & Growth

Perfect Placement UK Ltd; Preston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

29 days holiday incl. bank holidays

Pension scheme

Health benefits

Staff discounts

Casual dress code

Cycle scheme

Life assurance

Job summary

Perfect Placement UK Ltd is seeking an Aftersales Advisor for their Preston-based contact centre. This full-time role focuses on delivering exceptional customer service within the automotive aftersales environment, with ongoing training and opportunities for progression in a supportive, family-run business.

You will handle inbound calls, provide expert guidance, and schedule appointments while building strong relationships with customers and colleagues.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Experience in telephone or face-to-face customer contact preferred.
• Knowledge of delivering outstanding customer service and how to make customers feel valued.

Responsibilities

• Handle inbound Aftersales calls with professionalism and confidence.
• Provide expert advice and support to customers, resolving queries efficiently.
• Guide customers through appropriate processes and schedule appointments for the Aftersales team.
• Build strong, positive relationships with colleagues and customers.
• Manage customer expectations and ensure satisfaction is prioritised.
• Support the team to deliver outstanding service at all times.

Skills

Customer service

Telephone etiquette

Communication skills

Prioritisation

Job description

Perfect Placement UK Ltd is seeking an Aftersales Advisor for their Preston-based contact centre. This full-time role focuses on delivering exceptional customer service within the automotive aftersales environment, with ongoing training and opportunities for progression in a supportive, family-run business.

You will handle inbound calls, provide expert guidance, and schedule appointments while building strong relationships with customers and colleagues.