Inbound Sales Advisor

CJS Recruitment Limited; Sevenoaks; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of cleaning and restoration services in the UK seeks an Inbound Sales Advisor. This role involves managing inbound sales enquiries and providing empathetic, solutions-focused service. Candidates should possess strong communication and organization skills, alongside prior customer service or sales experience. The position requires a willingness to work shifts. The company offers competitive pay, commission opportunities, and a supportive team environment, alongside benefits such as training and progression opportunities.

Benefits

Competitive base salary with commission

Full training and ongoing development

Pension and paid holiday

Employee Assistance Programme (EAP)

Free on-site parking

Health and wellbeing initiatives

Qualifications

• Previous experience in a customer service or sales role preferred, but not essential.
• Willingness to work shifts, including evenings and weekends.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound calls, emails, and live chat enquiries from clients.
• Provide clear information on services and offer tailored solutions.
• Build and maintain strong relationships with customers.

Skills

Excellent communication and interpersonal skills

Strong organisation and time management

Proactive, resilient and results-driven mindset

CRM experience

Confident using Microsoft Office

Job description

Inbound Sales Advisor

Salary: £25,000 - £35,000 per year (plus commission - opportunity to earn another £20,000)

Role Overview

CJS Recruitment are looking for an Inbound Sales Advisor to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. The business operates in high-pressure, time-critical environments, delivering essential services including biohazard and trauma scene cleaning, oil and chemical spill response, mould remediation, fire and flood restoration, and emergency clean-ups.

This role is focused on managing all inbound sales enquiries to the business, providing a professional, empathetic and solutions-led service to clients who are often dealing with urgent and sensitive situations. Strong communication skills, organisation and a customer-first mindset are key to success in this position.

As an emergency response business, the sales team works on a rota basis to cover evenings and weekends.

Key Responsibilities

• Handle inbound calls, emails and live chat enquiries from new and existing clients.
• Provide clear information on services offered, identifying client needs and offering tailored solutions.
• Build and maintain strong relationships with customers, delivering a high standard of service throughout the enquiry process.
• Work closely with sales and marketing teams to support business growth and conversion rates.
• Achieve and exceed individual sales targets and performance metrics.
• Accurately log client interactions and sales activity within the CRM system.
• Stay informed on industry developments and competitor activity.

Essential Knowledge, Skills and Experience Required

• Previous experience in a customer service or sales role (specialist or commercial services preferred but not essential).
• Excellent communication and interpersonal skills.
• Willingness to work shifts, including evenings and weekends on a rota basis.
• Strong organisation and time management skills.
• Ability to work independently as well as part of a team.
• CRM experience (BigChange / Job Watch desirable but not essential).
• Confident using Microsoft Office.
• Proactive, resilient and results-driven mindset.

What We Offer

• Competitive base salary with commission structure.
• Full training and ongoing development.
• Supportive and collaborative team environment.
• Clear opportunities for progression within the business.
• Pension, paid holiday and Employee Assistance Programme (EAP).
• Free on-site parking and health & wellbeing initiatives