Inbound Call & Admin Assistant

GT Stewart Solicitors & Advocates; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

GT Stewart Solicitors & Advocates in Birmingham is looking for a Telephone Assistant to join our Birmingham Office on a full-time basis. You will handle inbound calls, take accurate messages, perform data entry and liaise with other departments to ensure top-tier client service.

This office-based role runs Monday to Friday, 8:30am–5:00pm, with a salary of £24,748.50 per year. Excellent communication, typing skills and proficiency in Microsoft Office are essential to succeed in a dynamic, growing

Qualifications

• Excellent verbal and written communication skills.
• Polite and professional telephone manner.
• Ability to meet deadlines and work under pressure.
• Proven experience in an administrative role.

Responsibilities

• Take inbound calls and ensure calls are answered promptly to meet KPIs.
• Answer calls from prospective and existing clients professionally.
• Screen calls and take accurate messages; data entry.
• Liaise with other departments and report IT issues as needed.
• Assist wider support teams and perform general admin duties.

Skills

Excellent oral and written comunicação

Typing skills

Microsoft Office Suite

Ability to learn quickly

Tools

Microsoft Office Suite

Job description

GT Stewart Solicitors & Advocates in Birmingham is looking for a Telephone Assistant to join our Birmingham Office on a full-time basis. You will handle inbound calls, take accurate messages, perform data entry and liaise with other departments to ensure top-tier client service.

This office-based role runs Monday to Friday, 8:30am–5:00pm, with a salary of £24,748.50 per year. Excellent communication, typing skills and proficiency in Microsoft Office are essential to succeed in a dynamic, growing