Telephone Assistant - Birmingham

GT Stewart Solicitors & Advocates; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

GT Stewart Solicitors & Advocates in Birmingham is looking for a Telephone Assistant to join our Birmingham Office on a full-time basis. You will handle inbound calls, take accurate messages, perform data entry and liaise with other departments to ensure top-tier client service.

This office-based role runs Monday to Friday, 8:30am–5:00pm, with a salary of £24,748.50 per year. Excellent communication, typing skills and proficiency in Microsoft Office are essential to succeed in a dynamic, growing

Qualifications

• Excellent verbal and written communication skills.
• Polite and professional telephone manner.
• Ability to meet deadlines and work under pressure.
• Proven experience in an administrative role.

Responsibilities

• Take inbound calls and ensure calls are answered promptly to meet KPIs.
• Answer calls from prospective and existing clients professionally.
• Screen calls and take accurate messages; data entry.
• Liaise with other departments and report IT issues as needed.
• Assist wider support teams and perform general admin duties.

Skills

Excellent oral and written comunicação

Typing skills

Microsoft Office Suite

Ability to learn quickly

Tools

Microsoft Office Suite

Job description

Job Title: Telephone Assistant

Salary: £24,748.50

Location: Birmingham

We are a renowned multiservice law firm committed to access to justice. Our Lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office.

This is a full-time position from Monday to Friday from 8:30am - 5:00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible providing exceptional service to our clients.

Requirements of the role:

• Take inbound calls and ensure all calls are answered promptly and to meet set KPIs

• Answer all inbound calls from prospective and existing clients in a professional manner

• Screen telephone calls, taking relevant and accurate messages

• Accurate data entry

• Liaise with other departments

• Report technical issues impacting service to the IT team

• Assist the wider support teams and carrying out general administrative duties when required

• This is an office-based role

Personal qualities required:

• Excellent oral and written communication skills

• Polite and professional telephone manner

• Ability to cope with tight deadlines, priorities tasks and work under pressure

• Proven experience in an administrative role

• Ability to learn quickly

• Excellent typing skills

• Excellent time management and organisational skills

• Able to work on own initiative and also part of a wider team

• Experience using the Microsoft Office Suite

• Experience in supervisory role desirable

We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.

We are looking for individuals who are able to join the team ASAP.

This role starts at £24,748.50 per year